Emotional intelligence is a person’s ability to know, appreciate and manage their own emotions and to understand those of others. Emotional intelligence consists of 5 key elements – self-awareness, self-regulation, motivation, empathy and social skills.
Emotional intelligence enables us to:
– Identifying one’s emotions, their meaning and how they affect behavior
– Conflict management skills and the ability to self-regulate under the influence of stress factors
– Controlling impulsive behavior
– Objectivity in decision-making
– Effective communication in the personal and professional sphere
